Politique de remboursement


Return Instructions

1. Contact us by email at info@studiosabbadesigns.com within 5 business days of receiving the parcel. Include your name, address and the order number. You will then receive an e-mail with shipping details.

2. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.

3. Ship all items to the shipping address which indicated in the email received.

4. we are not liable for lost returned parcels. Therefore we recommend that you obtain a certificate of posting in case the parcel fails to reach us. Moreover, we advise you to insure the package in case it is damages during transport.

5. Once received, we will inspect the goods and if their condition matches our requirements ( meaning: "as new, unused and in their original packing"), a refund will be made within 14 business days. We will send you an email confirming your exchange or refund.

6. Please note that any shipping costs will be covered by you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.