Unfortunately, we cannot make changes or cancel an order after they have been submitted. An item may only be canceled if it is on pre-order. If you would like to cancel a pre-order item, send us an email to firstname.lastname@example.org with your order number and we'll handle that for you
Discount codes cannot be combined with any other discount promotion including sales
Some items are made to order and shipped directly from our supplier's lab whereas some other products such as textiles are shipped from our warehouse. This means different origins and separate parcels.
Please email us at email@example.com. You can also write to Sabine (the designer) directly on whatsapp using the online chat pop-up which will connect you to whatsapp web. We speak, English, French and Italian.
The delivery time will vary depending on the product. For all made to order and print to order items such as art prints or wallpaper, please be aware that 3 days will be needed to process and print the order before it is shipped. For this reason, once the payment is received, it can take up to 2 weeks for print to order and 10 weeks for made to order. All other stocked merchandise will have shorter time frames.
1. Contact us by email at firstname.lastname@example.org within 5 business days of receiving the parcel. Include your name, address and the order number. You will then receive an e-mail with shipping details.